Domestic Shipping

Our default shipping service is the US Postal Service (Priority Mail) which takes 1-3 business days depending on your location in the US. Your order will usually ship within 1-3 business days after you receive an emailed confirmation by “Panaca Jane” (Dingo Gear) of your order. We will make all efforts to ship your order within 1-3 business days of receipt. During the holidays our order processing time may increase. Recipients of orders shipped to other states are responsible for complying with state and local tax laws.

Please note that we do backorder sometimes do to the size of our operation. The system will give you an option to keep ordering or to cancel the order and try again at a later time in form of a “not in stock” warning. If you chose to continue with the order, expect an additional 12 days until your order ships.

Domestic shipping cost

International Shipping

For orders shipped outside of the United States, your order will be shipped via USPS Global Priority Mail. Delivery times vary by destination, most orders should arrive within 21 days of shipment. The order total does not include customs duties or international taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your countries import and taxation policies before ordering.

International shipping cost

all orders below 4lb	$19.95
all orders above 4lb	$24.95

Return Policy

The bottom line is we want you to be satisfied with your purchase. If you are not, for any reason, send it back. We will refund your money. Please do so within 10 days of receipt, and, by all means, let us know why you were dissatisfied. We do ask that you pay to ship it back, but that is negotiable if we messed up somehow. The returned product should be in its original condition or as close as possible.

In order to get you money refunded we ask you to follow our return procedure:
You must contact customer service at sales@panacajane.com to obtain authorization for a return. You must notify us within 10 business days of when you received the product to qualify for a full-cost return or exchange. If you fail to provide us with a prompt notification, your item will quality for store credit at diminished value.

1. Items must be returned in a new, unworn and unwashed condition. Original tags must still be attached.
2. Include original invoice & specify reason for return on invoice.
3. We do not refund shipping costs on returns/exchanges unless there was a processing error on our behalf. If such an error occurs we will refund cost of shipping. Otherwise, you will be responsible for return shipping costs.